Dear Valued Customers,
As you know Hurricane Irma and Hurricane Maria were catastrophic storms that have left so many throughout our territory without electricity, phones, and internet simultaneously destroying resident’s homes and businesses. We hope you and your family are safe!
Our own Broadband VI Team members have experienced significant loss from both Hurricane Irma and Hurricane Maria. However, the team continues to work towards rebuilding the telecommunications in the Virgin Islands to ensure that you, our loyal customers, will be back to normal communicating with your loved ones and utilizing connectivity for all your personal and business needs. We understand that we live in a world that relies significantly on connectivity to conduct your daily life.
Our Teams are working diligently on St. Thomas, St. John, Water Island and St. Croix to restore service as quickly and extensively as possible. We are prioritizing critical sites such as medical facilities, grocery stores, drug stores, hardware stores, and airport facilities and have been successful in getting many of these online already. Please continue to check our Facebook feed for the most up-to-date status updates regarding all islands. Our phone lines are currently down; should you need to contact Broadband VI please do so by emailing firstname.lastname@example.org. Unfortunately, our office on St. Thomas sustained significant damage and is not currently accessible therefore will not reopen next week. Our office on St. Croix will re-open on Tuesday Oct 10th, 2017 between the hours of 11am to 3:00pm to help facilitate customer questions, requests, and re-connection inquires.
Thank you in advance for your support and patience through what is clearly one of the most challenging times in recent Virgin Islands history. Please take comfort and trust in the fact that the Broadband VI Team will not rest until service is restored to the entire territory. Thank you for your many years of loyal patronage, we look forward to getting you and your business back up and running as quickly as possible.
Broadband VI Team
(Mon - Thurs: 8AM - 8PM, Fri: 8AM - 5:00PM, Sat: 9AM - 5PM)