Frequently Asked Questions
Q: How fast is 512kbps (standard residential speed)?
A: At least 10 times as fast as dial-up.
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Q: Do I have to have a phone line (land line) or cable
to get set-up?
A: No. The internet service is provided wirelessly through a Radio Frequency Service.
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Q: Can I use more than one desktop computer or laptop at my home/business?
A: Yes. A router is required to share the signal with more than one computer. A router may be purchased at any computer supply store.
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Q: Which is the best router to get?
A: Not necessarily the most expensive! "B" and "G" models work best with
our system. Some versions of Netgear are not compatible with our network.
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Q: How much does it cost to get the service installed?
A: The standard installation fee is $199, due at time of installation.
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Q: What is considered a "standard" installation?
A: A standard installation includes the mounting of the external radio, running the wire indoors through one small opening, and hooking up the Power Over Ethernet (POE). The installer will run a test to ensure the radio is working at the desired location.
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Q: Do I own the equipment once I pay the installation
fee?
A: No. All equipment is property of Broadband VI. The installation fee
is payment only for the set-up process.
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Q: When is my monthly payment due?
A: Broadband VI offers a subscription service. Payment is due no later
than the 20th day of the month of service. (For a complete explanation
of payment and fees, refer to the "Terms of Service".)
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Q: What forms of payment are accepted?
A: Visa, Mastercard, American Express, Discover, personal/business check,
money order. NO CASH PLEASE.
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Q: If I rent my home/apt, can I still get service?
A: Yes, with permission from the landlord or owner.
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Q: Is a contract required?
A: No. Any changes made to an account must be put in writing. The installation fee is non-refundable, regardless of length of time of service.
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Q: What happens if I move? Do I have to pay another $199 installation fee?
A: The move fee is $100. Let the office know of the move as far in advance
as possible so an installer can be assigned to set up the service.
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Q: Where do I mail my payment(s)?
A: PO Box 26304, Christiansted, VI 00824.
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Q: When I try to connect to the internet, I get the Broadband VI screen and it asks for my username and password. What is mine? How to I access the internet?
A: Press "reconnect" if you are an existing customer, if still get the screen then call in to the office and give tech support the 12 digit MAC address which begins "00:"
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